Feedback and Support for AlertFirst

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Knowledge Base

  1. Getting Started 

    1. How do I get started?
  2. How To Videos  

    1. Buy Credits and View Your Account Transaction History
    2. Check Your Opt-in List and Auto-Replies
    3. Connect and Disconnect Keywords
    4. Create and Manage Your System Users
    5. Create and Save Messages For Later Use
  3. Account Set-Up & Management 

    1. Can I have multiple users on my account?
    2. Can I specify my username, and make it be anything I want?
    3. How do I reset my username and/or password?
    4. Is there an audit trail to track different account users and their activity?  
    5. What if I forgot my password?
  4. Contact List Management 

    1. Can I tell if I have bad numbers on my list?
    2. Can I upload a list that I purchased?
    3. Does AlertFirst integrate with Do Not Call (DNC) lists?
    4. How do I create and upload a list of people to call, text and email?
    5. How do I create and upload a mapping contact list?
  5. Customer Support 

    1. Do you have a customer support phone number?
    2. How do I contact customer support?
    3. How long will it take to get a response?
    4. What information should I provide when I report a problem with calls or texts?
  6. Email Messaging 

    1. Can I include pictures, graphics, and attachements in the email?
    2. Can I see my undelivered emails?
    3. Can I see who unsubscribed from email?
    4. Can I set the "From" email address?
    5. What reporting is available for email?
  7. Groups & Queries 

    1. Can a contact be a member of multiple groups and queries?
    2. Can I create/manage multiple groups and queries?
    3. Can I send the same message to multiple groups?
    4. How do I create a group?
    5. How do I create a query?
  8. Landline/Cell Phone Calls 

    1. Can I call phone numbers with extensions?
    2. Can I control the number of calls to go out within a specified amount of time?
    3. Can I make the caller ID be letters or words?
    4. Can I send international calls?
    5. Can I set the caller ID?
  9. Mapping 

    1. How does mapping work?
    2. What is the required layout to upload contact information (phone number, name, address)?
    3. Can I use the mapping feature if my contact list does not include addresses?
    4. How long does it take to geo-code addresses?
    5. What is a shapefile?
  10. Message Creation 

    1. Do I have to type out my message even if I'm uploading a .wav file or recording my own message instead of using the text-to-speech feature?
    2. How do I create a message?
    3. How long can my message be?
    4. What is text-to-speech (TTS)?
    5. What is the 'Alternate text message/page message'?
  11. Message Delivery 

    1. Why did my message get cut off on an answering machine/voicemail?
    2. Are there limits to how many people I can send messages to at once?
    3. Can I schedule messages to go out later?
    4. Can I send a message when not near a PC?
    5. Can I set up the number of retries for each phone call?
  12. Pricing/Credits 

    1. Do credits expire?  
    2. Does my account expire?
    3. How do credits work?
    4. How do I add more credits to my account?
    5. How do I update my credit card information?
  13. Reporting 

    1. Can I see which contacts received the message and which did not?  
    2. What do all the message result terms mean?
    3. What information is included in the reporting?
  14. Social Media 

    1. Can AlertFirst publish my message on my Facebook or Twitter page?
    2. How do I link AlertFirst to my social media accounts?
  15. Texting/SMS/Shortcode/Keywords 

    1. Can I change my opt-in keyword?
    2. Can I see responses to text messages / Can my contacts send me replies to text messages?
    3. Can I send international text messages?
    4. Can I text anyone?
    5. Can I view which recipients have opted in or out of receiving text messages?
  16. All articles 

    1. Can I have multiple users on my account?
    2. Can I tell if I have bad numbers on my list?
    3. Can a contact be a member of multiple groups and queries?
    4. Can I call phone numbers with extensions?
    5. How does mapping work?
    122 articles 

Feedback and Knowledge Base