How do credits work?

← Pricing/Credits

You must purchase credits to send messages.  Credits are used per message, per channel and to reserve keywords.  Credit values are as follows:

  • A 30-second phone call uses one credit.  Each additional 30 second increment uses one credit
  • A text message uses 1 credit
  • 1 credit for every 10 email messages sent
  • Keyword reservation = 100 credits per month. There is no limit to the number of keywords you can purchase.  You must renew the keyword(s) each month
  • Geo-coding = 1 credit per record (currently free for a limited time)

Pricing/Credits

  1. Do credits expire?  
  2. Does my account expire?
  3. How do credits work?
  4. How do I add more credits to my account?
  5. How do I update my credit card information?
  6. If I cancel my account or if my account expires, do I get a refund for unused credits?
  7. What happens if I run out of credits?  
  8. What methods of payment are available for buying credits?
  9. Why does my credit card keep getting declined?
  10. Will undelivered messages count against my credits?

Feedback and Knowledge Base

(thinking…)