Currently we’re handling support questions and answers via email. If the FAQs and knowledge base do not cover what you’re looking for, please feel free to email us anytime and we’ll reply quickly.
As an overview, AlertFirst is a self-service mass notification system that quickly calls, texts, and/or emails contacts you upload in a spreadsheet, and you can post your message on your Facebook page and Twitter feed too all at the same time. Pricing can be found at http://alertfirst.com/pricing.html
and common pricing-related questions can be found in our knowledge base at http://alertfirst.uservoice.com/knowledgebase/topics/6969-pricing-credits
. Basically, just buy credits, and use them to send messages. The more credits you buy, the less they cost per credit, and credits never expire. There also are no monthly or annual fees.
To keep pricing low, support is via email and online knowledge base; however, we offer 24x7 live help desk support, an account manager, online live training, and more robust web and API functions starting at $15,000/year. If that is within your budget, we'll have a sales representative call you at your convenience.
We encourage you to sign up for a FREE TRIAL account (no credit card required, obligation free) and take advantage of the 25 free credits that we offer to play around and familiarize yourself with the system. Here is a New User Checklist to help you get started once you've created your account: http://alertfirst.com/documents/contentdocuments/doc_23_5_45.pdf.
With AlertFirst there are:
• No long-term commitments
• No account set-up fees
• No recurring monthly fees
• No cost for unlimited users
• No cost for uploading and storing unlimited call groups
• No charge for busy signals, unanswered calls, or bad phone numbers
• No cost for detailed reports