All articles
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Are there limits to how many people I can send messages to at once?
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Buy Credits and View Your Account Transaction History
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Can a contact be a member of multiple groups and queries?
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Can AlertFirst publish my message on my Facebook or Twitter page?
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Can I call phone numbers with extensions?
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Can I change my opt-in keyword?
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Can I control the number of calls to go out within a specified amount of time?
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Can I create/manage multiple groups and queries?
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Can I have multiple users on my account?
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Can I include pictures, graphics, and attachements in the email?
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Can I make the caller ID be letters or words?
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Can I schedule messages to go out later?
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Can I see my undelivered emails?
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Can I see responses to text messages / Can my contacts send me replies to text messages?
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Can I see which contacts received the message and which did not?
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Can I see who unsubscribed from email?
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Can I send a message when not near a PC?
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Can I send international calls?
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Can I send international text messages?
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Can I send the same message to multiple groups?
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Can I set the "From" email address?
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Can I set the caller ID?
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Can I set up the number of retries for each phone call?
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Can I specify my username, and make it be anything I want?
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Can I tell if I have bad numbers on my list?
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Can I text anyone?
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Can I upload a list that I purchased?
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Can I use the mapping feature if my contact list does not include addresses?
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Can I view which recipients have opted in or out of receiving text messages?
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Check Your Opt-in List and Auto-Replies
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Connect and Disconnect Keywords
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Create and Manage Your System Users
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Create and Save Messages For Later Use
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Create and View Your Reports
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Do credits expire?
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Do I have to type out my message even if I'm uploading a .wav file or recording my own message instead of using the text-to-speech feature?
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Do you have a customer support phone number?
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Does AlertFirst circumvent Tele-Zappers?
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Does AlertFirst integrate with Do Not Call (DNC) lists?
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Does it cost my contacts to receive messages from me?
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Does my account expire?
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How can I promote my opt-in keyword and short code online?
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How do credits work?
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How do I add more credits to my account?
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How do I contact customer support?
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How do I create a group?
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How do I create a message?
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How do I create a query?
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How do I create and upload a list of people to call, text and email?
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How do I create and upload a mapping contact list?
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How do I edit/modify a contact list?
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How do I get started?
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How do I link AlertFirst to my social media accounts?
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How do I reserve a keyword?
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How do I reset my username and/or password?
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How do I update my credit card information?
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How do I upload a list of new contacts without deleting the contacts I've already uploaded?
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How do my contacts opt-in or opt-out of receiving text messages?
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How do my contacts opt-out of receiving email messages?
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How does mapping work?
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How does the “Retries” feature works under “Phone Call Delivery Options”?
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How fast is AlertFirst message delivery?
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How long can my message be?
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How long can text messages be?
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How long does it take to geo-code addresses?
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How long will it take to get a response?
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If I cancel my account or if my account expires, do I get a refund for unused credits?
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If I delete contacts then upload them again, will they still be opted in to be able to receive text messages from AlertFirst?
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If I upload an updated contact list with the original Phone Number 1 values, but all other values changed, will the original contacts will be updated rather than deleted?
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If the administrator deletes the entire database, are the opt-ins deleted as well? Will all the contacts would have to opt-in again?
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Is my data secure with AlertFirst?
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Is there a way for the recipient of a AlertFirst phone call to repeat the pre-recorded message?
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Is there a way to terminate a phone call/email/text alert that has been activated?
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Is there an audit trail to track different account users and their activity?
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Manage Your Contact Groups and Queries
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Manage Your Hosted Contacts
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Manage Your Mapping Contacts
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Manage Your Mapping Selections
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Renew A Keyword
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Reserve a Keyword
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Reset Your Password
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Send Messages to Saved Mapping Selections
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Set Up Facebook and Twitter
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Set Up Your Account Settings
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What are alternate contacts?
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What communication channels does AlertFirst support?
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What do all the message result terms mean?
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What happens if I have duplicate phone numbers in my contact list?
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What happens if I run out of credits?
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What happens when a number is busy or there is no answer?
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What happens when someone texts STOP or QUIT?
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What if I forgot my password?
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What if I want to change or cancel my account?
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What information is included in the reporting?
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What information should I provide when I report a problem with calls or texts?
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What is a keyword?
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What is a shapefile?
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What is a short code?
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What is geo-coding?
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What is text-to-speech (TTS)?
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What is texting messaging/SMS?
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What is the 'Alternate text message/page message'?
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What is the difference between a group and a query?
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What is the difference between an administrative user and a basic user?
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What is the difference between the opt-in keyword set up during account registration and auto-reply keywords that can be purchased for 100 credits per month?
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What is the PIN field in Manage System Users?
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What is the required layout to upload contact information (phone number, name, address)?
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What is the supported shapefile format, and how do I upload a shapefile?
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What methods of payment are available for buying credits?
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What reporting is available for email?
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When people text an auto-reply keyword, are they also opting in to receive text messages from me?
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Where can I view how many auto-replies I've sent?
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Which web browsers does AlertFirst support?
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Which wireless carriers do you support for texting?
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Why did my message get cut off on an answering machine/voicemail?
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Why do I get an error message saying I can't record a message?
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Why does my credit card keep getting declined?
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Why doesn't the password reset link in my email message work?
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Why is there canned verbiage about message rates at the end of all of my text messages?
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Will AlertFirst leave a message on an answering machine or voicemail?
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Will my data (contact list or information) be sold or distributed?
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Will undelivered messages count against my credits?