Account Set-Up & Management ← Knowledge Base Can I have multiple users on my account? Can I specify my username, and make it be anything I want? How do I reset my username and/or password? Is there an audit trail to track different account users and their activity? What if I forgot my password? What if I want to change or cancel my account? What is the difference between an administrative user and a basic user? What is the PIN field in Manage System Users? Which web browsers does AlertFirst support? Why doesn't the password reset link in my email message work?