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    1. What is the difference between a group and a query?

    2. How do I create a query?

    3. Manage Your Contact Groups and Queries

    4. Is my data secure with AlertFirst?

    5. Will my data (contact list or information) be sold or distributed?

    6. Can I create/manage multiple groups and queries?

    7. Can a contact be a member of multiple groups and queries?

    8. How long does it take to geo-code addresses?

    9. What is geo-coding? 

    10. How long will it take to get a response?

    11. What is the supported shapefile format, and how do I upload a shapefile?

    12. Can I see responses to text messages / Can my contacts send me replies to text messages?

    13. How can I promote my opt-in keyword and short code online?

    14. What information is included in the reporting?

    Feedback and Knowledge Base

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