Search ← Feedback and Support for AlertFirst Search… Search (thinking…) Reset All (14) Articles (14) Ideas (0) What is the difference between a group and a query? How do I create a query? Manage Your Contact Groups and Queries Is my data secure with AlertFirst? How long will it take to get a response? Can I see responses to text messages / Can my contacts send me replies to text messages? Will my data (contact list or information) be sold or distributed? Can I create/manage multiple groups and queries? Can a contact be a member of multiple groups and queries? What information is included in the reporting? How long does it take to geo-code addresses? What is geo-coding? What is the supported shapefile format, and how do I upload a shapefile? How can I promote my opt-in keyword and short code online?